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Pediatric Virtual Care

Get pediatric care on your schedule by MUSC Children’s Health providers you know and trust!

Expert pediatric care, anytime, anywhere

MUSC Children’s Virtual Care makes it easy to connect with pediatric experts when and where you need them. Whether your child needs same-day attention through Urgent Chat or Urgent Video, or a convenient check-in with their Virtual Primary Care provider offered in partnership with Ovatient, our team delivers the same compassionate, high-quality care you expect from MUSC, all from the comfort of home.

Convenient Virtual Care Options

Get the care you need, when you need it. Choose from convenient chat or video care options designed to fit your schedule and preferences.

Urgent Care Chat

A fast, text-based experience without the need for live interaction.

Start Chat Visit

Get care now by answering a few questions online or chatting with a provider—no appointment needed.

An online urgent care visit includes:

  • 24/7 availability with little to no wait time
  • Care for all ages
  • 10-15 minute diagnosis and treatment via text
  • $35 to $45 flat rate (insurance not billed)
  • Free for State Health Plan members and select groups
  • Fast treatment plans and prescriptions

Urgent Care Video

A live conversation with a provider over a camera / face-to-face experience.

Start Video Visit

Connect with a provider via secure video at the earliest availability.

A virtual urgent care video visit includes:

  • Monday through Sunday, 7 a.m. to 10 p.m. availability
  • Care for ages 6 and older
  • 10 to 15 minute wait time
  • 10 to 15 minute video consultation
  • Insurance billed or $45 flat rate
  • Real-time care plan and guidance

Conditions we treat virtually

For non-emergencies, our pediatric providers can evaluate and treat many common issues online.

  • Allergies (seasonal hay fever, mild allergic reactions)
  • Cold, flu, and other viral symptoms (fever, cough, congestion)
  • COVID-19 screening and symptom questions
  • Ear, nose & throat concerns (earache, sore throat, sinus symptoms)
  • Eye irritation or “pink eye” (conjunctivitis)
  • Skin concerns (rashes, eczema flares, acne, insect bites, mild sunburn)
  • Head lice evaluation and treatment guidance
  • Mild stomach issues (nausea, vomiting, diarrhea, upset stomach)
  • Constipation or mild abdominal discomfort (non-urgent)
  • Urinary symptoms / suspected UTI (age-appropriate)
  • Minor headaches or mild migraine history (non-urgent)
  • Allergy action-plan questions and epinephrine auto-injector refills
  • Asthma maintenance questions (mild symptoms, inhaler refills)
  • Medication refills and general health questions when appropriate for virtual care
  • Travel health questions and pre-travel guidance
  • Post-operative check-ins when a virtual visit is appropriate

Emergency? Call 911 or go to the nearest emergency department for severe symptoms such as trouble breathing, dehydration, severe pain, confusion, or any life-threatening condition.